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COVID-19 Alert: All the prices are included VAT 23% and all bikes are available for Cycle scheme options. We are open for repairs on pre booked appointments only, Thanks.

Warranty

This Agreement was last modified on 18 November 2020.

Warranty & Returns

FIIDO Ireland After-sales Term

NOTE: ALL WARRANTY SCOPE IS NOT COVERED UNDER ACCIDENTAL DAMAGE.

If the product has quality problems after 2 days of collection or delivery, please contact us on phone number +353 877633083 (Dimitry) for help or to notify us immediately. In case of any unusual error please record a video with audio explaining the fault. We will help contact the manufacturer.

Product Type Accessories Warranty Time Guarantee Description
Electronic Accessories Battery 6 Months The battery can be replaced while there is more than 50% attenuation. (It is not applicable for any accidental or water damage)
Controller 6 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Motor 6 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
Charger 3 Months Replaced only in Dysfunction condition (It is not applicable for any accidental or water damage)
AFTER-SALES PROBLEM DESCRIPTION
7-DAY RETURN POLICY 7-days Return Policy does not apply to this item.
RETURN POLICY In case there’ll be main functional issues for the purchased item, it can be covered under the online immediate customer support via WhatsApp +353 877633083 (Dimitry).
Must contact us that verifying all the required information.
Customers are required to clearly indicate quality problems with pictures or videos.

WARRANTY OF MANUFACTURER

HUMAN FACTORS Product collision, unauthorized modification, electronic device water ingress, overloaded use, commercial leasing, etc., are deemed to be damaged by human factors and is not covered by the warranty.
PRODUCT SPECIFICATION UPDATES FIIDO products will be continuously updated and while it updates without affecting the main function:
Due to product upgrades, parameter changes will no longer be notified to customers.
UNAUTHORIZED DISASSEMBLY Disassembly of batteries, controllers, motors, etc. is prohibited, and private disassembly and modification will not be guaranteed.
Special circumstances require the manufacturer’s consent.
REPAIRED OR REPLACED PRODUCT’S WARRANTY PERIOD Repaired or replaced products are warrantied for 1 month from the date of repair or replacement, or for the remainder of the original product’s warranty period, whichever is longer. If the initial warranty period of repaired or replaced products is less than one year, will be counted as 30 days.
REPAIR WARRANTY The Fiido Ireland may use rebuilt, reconditioned, or new parts and components when repairing any product. Alternatively, we may replace the defective product entirely with a rebuilt or reconditioned product.
If the item is not under warranty, Fiido Ireland can also provide a paid repair service for the customer. The customer is liable for shipping the item at his own expense.
Halloween
Deal
€50

On FIIDO D11 & FIIDO M1
use code PUMPKIN50 at chekcout
**Stock depends on availability