This Privacy Policy describes how Fiido Ebike Seller (“we,” “us,” or “our”) collects, uses, and shares personal information obtained through the website fiido.ie (“the Site”). We are committed to protecting your privacy and ensuring the security of your personal information.

Information Collection and Use

We collect the following types of personal information:

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, websites visited, search terms, and interactions with the Site. Purpose of collection: to provide an accurate browsing experience, optimize the Site’s performance, and perform analytics on Site usage. Source of collection: Collected automatically through cookies, log files, web beacons, tags, or pixels. Disclosure for a business purpose: shared with our processor WordPress.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose of collection: to fulfill our contract with you, process payments, arrange shipping, provide invoices and order confirmations, communicate with you, screen orders for potential fraud, and provide information or advertising based on your preferences. Source of collection: collected directly from you. Disclosure for a business purpose: shared with our processor WordPress.

Customer Support Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. Purpose of collection: to provide customer support. Source of collection: collected directly from you. Disclosure for a business purpose: shared with WordPress.

Sharing Personal Information

We may share your Personal Information with service providers to assist us in providing our services and fulfilling our contractual obligations. For example:

• We may share your Personal Information to comply with applicable laws and regulations, respond to lawful requests for information, or protect our rights.

Behavioral Advertising

We may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may be of interest to you. For example:

• We utilize Google Analytics to understand how our customers interact with the Site. You can learn more about how Google handles your Personal Information in their privacy policy: Google Privacy Policy. You can opt-out of Google Analytics by using their provided opt-out link: Google Analytics Opt-out.
• We share information about your Site usage, purchases, and interaction with our ads on other websites with our advertising partners. This may involve the use of cookies or similar technologies.

For more information on how targeted advertising works and how you can opt out, please visit the Network Advertising Initiative’s educational page: NAI Understanding Online Advertising. You can also opt out of targeted advertising by visiting the following links:

• Facebook: Facebook Ad Settings
• Google: Google Ad Settings
• Bing: Bing Ads Personalized Ads
• Digital Advertising Alliance: Opt-out Portal

Using Personal Information

At Fiido.ie, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we use and handle your personal data when you use our services and visit our website.

Personal Information Usage

We use your personal information to provide you with our services, which includes offering products for sale, processing payments, shipping and fulfilling your orders, and keeping you informed about new products, services, and offers.

Lawful Basis

If you are a resident of the European Economic Area (EEA), the processing of your personal information is carried out under the lawful bases outlined in the General Data Protection Regulation (GDPR). These lawful bases include:

1. Your consent
2. The performance of the contract between you and Fiido.ie
3. Compliance with our legal obligations
4. To protect your vital interests
5. To perform a task carried out in the public interest
6. For our legitimate interests, provided they do not override your fundamental rights and freedoms.

Data Retention

When you place an order through our website, we will retain your personal information for our records unless you request us to erase this information. If you wish to exercise your right of erasure, please refer to the “Your Rights” section below.

Automatic Decision-Making

We do not engage in fully automated decision-making processes that have a legal or significant effect on you using customer data. However, our processor, WordPress, may use limited automated decision-making to prevent fraud. These measures, such as temporary denylists of IP addresses and credit cards associated with denied IP addresses, are designed to protect against fraudulent activities and do not have a legal or significant impact on you.

Your Rights

If you are a resident of the EEA, you have specific rights regarding your personal information. These rights include the right to access the personal information we hold about you, the right to port your data to a new service, and the right to request corrections, updates, or erasure of your personal information. If you would like to exercise these rights, please contact us using the contact information provided at bike@fiido.com.

Please note that your personal information will be initially processed in Ireland and may be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, please refer to Shopify’s GDPR Whitepaper: [insert Shopify’s GDPR Whitepaper link].

Cookies

We use cookies on our website. A cookie is a small piece of information that is downloaded to your computer or device when you visit our site. Cookies help improve your browsing experience by remembering your actions and preferences, such as login details and region selection, so that you don’t have to re-enter them each time you visit or navigate through our website. Cookies also provide insights into how people use our website, whether they are first-time visitors or frequent users.

We use various types of cookies, including functional, performance, advertising, and social media or content cookies, to optimize your experience and provide our services.

You have the ability to control and manage cookies in different ways. Please note that blocking or removing cookies may impact your user experience, and certain parts of our website may become inaccessible. Most browsers accept cookies by default, but you can modify your browser settings to accept or reject cookies. For more information on managing cookies, please refer to your browser’s help file or visit websites like www.allaboutcookies.org.

Do Not Track

Please be aware that we do not change our data collection and usage practices in response to “Do Not Track” signals from your browser. The industry does not have a consistent understanding of how to interpret and respond to such signals.

Changes

Fiido.ie reserves the right to update and modify this Privacy Policy periodically to reflect any changes in our practices, as well as for operational, legal, or regulatory reasons. We encourage you to review this policy regularly to stay informed about how we handle your personal information.

Contact

If you have any questions, concerns, or complaints regarding our privacy practices, please contact us via email at bike@fiido.ie. We are here to assist you and provide you with more information about how we protect your privacy and handle your personal data.

Please note that this Privacy Policy applies solely to the practices of Fiido.ie and does not extend to any third-party websites or services that may be linked to or integrated with our website. We encourage you to review the privacy policies of those third parties directly.

Thank you for choosing Fiido.ie. We value your privacy and appreciate your trust in us.