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COVID-19 Alert: All the prices are included VAT 23% and all bikes are available for Cycle scheme options. We are open for repairs on pre booked appointments only, Thanks.

FAQs

This Agreement was last modified on 18 November 2020.

Where are your stores located?

We have stores nationwide which offer a full range of electric bikes, scooters, and accessories as well as having service centers for all repairs. View our store locator to find your nearest store.

Do you offer a Cycle to work scheme?

Yes, we offer this scheme under Cyclescheme. To find out more information please visit our Work to Scheme page.

What should I do if I have a problem with my e-scooter or e-bike?

If you are unfortunate enough for your electric scooter or electric bike to develop a fault, please email us at help@pureelectric.com – simply include your order number/delivery postcode with a brief explanation of the fault. We aim to get back to you within 48hrs. Alternatively, you can visit one of our 13 stores that are set up to undertake in-house repairs. Find your nearest store here.

Is it legal to use an electric scooter in Ireland?

Currently, it is illegal to use an electric scooter on the public highway within Ireland, including cycle paths and pavements.

How old do you need to be to ride an adult electric scooter?

We recommend all riders are at least 16 years of age before riding an electric scooter.

Can you use an electric scooter in the rain?

This depends on the model’s IP rating.

An IP rating of 5 or higher indicates water resistance – models that can be ridden in the rain (the second digit of an IP rating refers to water ingress).
Or view our water resistance which has been designed to be protected in all UK weather conditions.

Remember: it’s always worth checking that the model’s warranty also covers water-resistance to the IP rating standard. This is a good sign of the manufacturer’s confidence in the quality of its products and ensures that you’ll be covered if something goes wrong.

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